Products (60)

The service level management process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your service level management process improvement project. The service level management implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. Service Level Management Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map

Ready-made and ready-to-use process documents. Cut out the paperwork and go straight to the job at hand. Based on ITIL Best Practices Concise, Simple, and Practical Tools and Template Guidance Consistent and Complete Our content experts have designed and developed the service level management process template using the worlds most widely accepted IT best practices approach. The purpose of service level management is to ensure that current and future IT services needed by the business are understood, designed, and delivered with the agreed-upon service levels and that service performance is monitored, measured, reported, and continuously improved. The scope of service level management includes all existing IT services delivered to the business and new or changed services that are planned for delivery. Based on ITIL Best Practices:The service level management procedure is carefully crafted and contains clear step-by-step process activities based on ITIL best practices. . Concise, Simple, and Practical:Our content experts have worked hard to develop a concise, simple, and practical IT process template. Each IT process template is documented in a simple four-to-six-page double-columned document that is guaranteed to keep people reading and won’t collect dust on a shelf.Tools and Template Guidance:You don’t have to spend time researching the Internet or calling vendors. The tools and template requirements are described in the IT Process Templates. These contain all the information you will need to create specific templates.Consistent and Complete:If you are keen to implement IT best practices and improve your IT processes but do not have the skills, time, or funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself IT Process Templates using the IT best practices guidance.Each IT process template follows the same skeletal structure and has the same number of sections. Each IT process template covers twelve sections essential for processing documentation and completing successful IT process implementation:1. Document History2. Purpose and Scope3. Business Value4. Reference Documents5. Definitions and Abbreviations6. Process Input & Output7. Roles and Responsibilities8. Key Performance Indicators (KPI)9. Critical Success Factors10. Risks11. Procedure Flow Chart12. Procedure Description.Note: The process template also includes guidance and tips for successfully defining and deploying the process.

The service portfolio management process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your service portfolio management process improvement project. The service portfolio management implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. Service Portfolio Management Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map

Ready-made and ready-to-use process documents. Cut out the paperwork and go straight to the job at hand. Based on ITIL Best Practices Concise, Simple, and Practical Tools and Template Guidance Consistent and Complete Service Portfolio Management Process: Our content experts have designed and developed the service portfolio management process template using the worlds most widely accepted IT best practices approach. The purpose of service portfolio management is to ensure that an IT service provider has the right mix of services to meet its overall service strategy, while considering each service in terms of the business value it provides (maximized returns at an acceptable risk and cost). The scope of service portfolio management covers all proposed (service pipeline), in-transition, operational (service catalog), and retired IT services. Based on ITIL Best Practices:The service portfolio management  procedure is carefully crafted and contains clear step-by-step process activities based on ITIL best practices. . Concise, Simple, and Practical:Our content experts have worked hard to develop a concise, simple, and practical IT process template. Each IT process template is documented in a simple four-to-six-page double-columned document that is guaranteed to keep people reading and won’t collect dust on a shelf.Tools and Template Guidance:You don’t have to spend time researching the Internet or calling vendors. The tools and template requirements are described in the IT Process Templates. These contain all the information you will need to create specific templates.Consistent and Complete:If you are keen to implement IT best practices and improve your IT processes but do not have the skills, time, or funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself IT Process Templates using the IT best practices guidance.Each IT process template follows the same skeletal structure and has the same number of sections. Each IT process template covers twelve sections essential for processing documentation and completing successful IT process implementation:1. Document History2. Purpose and Scope3. Business Value4. Reference Documents5. Definitions and Abbreviations6. Process Input & Output7. Roles and Responsibilities8. Key Performance Indicators (KPI)9. Critical Success Factors10. Risks11. Procedure Flow Chart12. Procedure Description.Note: The process template also includes guidance and tips for successfully defining and deploying the process.

KEY FEATURES  Ready-Made IT best practices Value Stream Document Comprehensive and Complete Implementation Guidance Tooling Guidance Roles and Responsibilities Easily Customizable Gap Analysis Concise, Simple and Practical The service support value stream aims to effectively and efficiently handle the end-to-end fulfillment of all customer queries and service requests in a timely manner, and includes all service support value stream activities, including establishing and maintaining communication channels, fulfilling the demand for general queries, service requests, access requests, customer complaints, and compliments. Value stream includes contributions (most valuable activities) from multiple IT processes, including activities, skills and competencies, information and automation, tools needed and the required supplier and partner relationships.  The service support value stream includes the most valuable activities from processes such as service request management, access management, change enablement, infrastructure and platform management, etc.  READY-MADE IT BEST PRACTICES VALUE STREAM DOCUMENT: Don’t have the skills, time or funding to hire consultants to build value-stream documents? Our ready-made and ready-to-use IT best practices value stream documents contains the end-to-end journeys with all activities/steps needed to respond to a demand, in order to co-create value with the consumer. Each value stream document includes activities from multiple practices / processes, including the skills and competencies, information and automation, tools needed and the required supplier and partner relationships. COMPREHENSIVE AND COMPLETE: Each value stream document encapsulates the four dimensions organizations and people, value streams and processes, information and technology and partner and suppliers. The value stream document is easy to customize and contains all the sections essential for any value stream documentation. Document History Purpose and Scope Business Value Reference Documents Definitions and Abbreviations Triggers Input & Output Roles and Responsibilities Key Performance Indicators (KPI) Critical Success Factors Risks Automation / Tool Capabilities (New) Key Information Objects (New) Interfaces (New) Suppliers and Partners (New) Value Stream Flow Chart Value Stream Description IMPLEMENTATION GUIDANCE: Don’t know the steps involved, resources required or the critical success factors needed for your value stream implementation? The value stream document will serve as an implementation guide. The value stream document contains all information that are key for any IT process implementation TOOLING GUIDANCE: Don’t know what tools are required to automate your value stream, and don’t have the time or resources to figure it out? You don’t have to spend valuable time researching the Internet or calling vendors. The information and tooling required for your value stream is described in the document and the value-stream map diagram. ROLES & RESPONSIBILITIES: Our  value-stream document contains a comprehensive list of best-practices based roles and responsibilities needed to create high quality products and services and to deliver value to customers.  EASILY CUSTOMIZABLE: The value-stream documents contains activities based on IT best practices processes. To customize the documents to fit your own unique environment, simply add or remove what you want. The documents are sufficiently flexible to fit an organization of any size. The documents are created using commonly available Microsoft Word and Microsoft Visio applications. GAP ANALYSIS: Not familiar with the current value-streams and processes in your IT organization and/or don’t have the time to prepare a gap analysis or audit check list from the beginning? The value streams can be used as a line by-line guide to identify the gap between your current practices and IT best practices.  CONCISE, SIMPLE AND PRACTICAL: How many times have you seen an IT value-stream, process or IT procedure document that failed to attract any interest? Our content experts have worked hard to come up with a value stream document that is concise, simple and practical. Each value-stream is documented in a short double-columned document  guaranteed to keep people reading; they won’t end up collecting dust on a shelf.

FEATURES  Ready-Made IT best practices Value Stream Document Comprehensive and Complete Implementation Guidance Tooling Guidance Roles and Responsibilities Easily Customizable Gap Analysis Concise, Simple and Practical The service support value stream aims to effectively and efficiently handle the end-to-end fulfillment of all customer queries and service requests in a timely manner, and includes all service support value stream activities, including establishing and maintaining communication channels, fulfilling the demand for general queries, service requests, access requests, customer complaints, and compliments. Value stream includes contributions (most valuable activities) from multiple IT processes, including activities, skills and competencies, information and automation, tools needed and the required supplier and partner relationships.  The service support value stream includes the most valuable activities from processes such as service request management, access management, change enablement, infrastructure and platform management, etc.  Each value stream document encapsulates the four dimensions organizations and people, value streams and processes, information and technology and partner and suppliers. The value stream document is easy to customize and contains all the sections essential for any value stream documentation. Document History Purpose and Scope Business Value Reference Documents Definitions and Abbreviations Triggers Input & Output Roles and Responsibilities Key Performance Indicators (KPI) Critical Success Factors Risks Automation / Tool Capabilities (New) Key Information Objects (New) Interfaces (New) Suppliers and Partners (New) Value Stream Flow Chart Value Stream Description   NOTE: The FREE trial versions are PDF files. The full version includes Microsoft Office files that you can open and edit with any software compatible with Word, Excel, Powerpoint and Visio.

The service transition planning and support process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your service transition planning and support management process improvement project. The service transition planning and support management implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. Service Transition Planning and Support Management Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map

Ready-made and ready-to-use process documents. Cut out the paperwork and go straight to the job at hand. Based on ITIL Best Practices Concise, Simple, and Practical Tools and Template Guidance Consistent and Complete Service Transition Planning and Support Process:Our content experts have designed and developed the service transition planning and support process template using the worlds most widely accepted IT best practices approach.  The purpose of service transition planning and support is to provide overall planning and coordination for service transition activities in order to ensure that new or changed services are built, tested, and deployed into the live environment as per the business requirements, with minimum risk and impact to business services. The scope of service transition planning and support includes all activities needed to plan, coordinate, and transition a service into the live environment. Based on ITIL Best Practices:The service transition planning and support procedure is carefully crafted and contains clear step-by-step process activities based on ITIL best practices. . Concise, Simple, and Practical:Our content experts have worked hard to develop a concise, simple, and practical IT process template. Each IT process template is documented in a simple four-to-six-page double-columned document that is guaranteed to keep people reading and won’t collect dust on a shelf.Tools and Template Guidance:You don’t have to spend time researching the Internet or calling vendors. The tools and template requirements are described in the IT Process Templates. These contain all the information you will need to create specific templates.Consistent and Complete:If you are keen to implement IT best practices and improve your IT processes but do not have the skills, time, or funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself IT Process Templates using the IT best practices guidance.Each IT process template follows the same skeletal structure and has the same number of sections. Each IT process template covers twelve sections essential for processing documentation and completing successful IT process implementation:1. Document History2. Purpose and Scope3. Business Value4. Reference Documents5. Definitions and Abbreviations6. Process Input & Output7. Roles and Responsibilities8. Key Performance Indicators (KPI)9. Critical Success Factors10. Risks11. Procedure Flow Chart12. Procedure Description.Note: The process template also includes guidance and tips for successfully defining and deploying the process.

The service validation and testing management process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your service validation and testing management process improvement project. The service validation and testing management implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. Service Validation and Testing Management Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map

Ready-made and ready-to-use process documents. Cut out the paperwork and go straight to the job at hand. Based on ITIL Best Practices Concise, Simple, and Practical Tools and Template Guidance Consistent and Complete Service Validation and Testing Process: Our content experts have designed and developed the service validation and testing process template using the worlds most widely accepted IT best practices approach. The purpose of validation and testing management is to plan and execute testing activities in order to minimize risk and impact on the business services and to provide confidence that the new or modified service is fit for use (utility) and fit for purpose (warranty). The scope of validation and testing covers all testing activities for a new or changed service. Based on ITIL Best Practices:The service validation and testing procedure is carefully crafted and contains clear step-by-step process activities based on ITIL best practices. . Concise, Simple, and Practical:Our content experts have worked hard to develop a concise, simple, and practical IT process template. Each IT process template is documented in a simple four-to-six-page double-columned document that is guaranteed to keep people reading and won’t collect dust on a shelf.Tools and Template Guidance:You don’t have to spend time researching the Internet or calling vendors. The tools and template requirements are described in the IT Process Templates. These contain all the information you will need to create specific templates.Consistent and Complete:If you are keen to implement IT best practices and improve your IT processes but do not have the skills, time, or funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself IT Process Templates using the IT best practices guidance.Each IT process template follows the same skeletal structure and has the same number of sections. Each IT process template covers twelve sections essential for processing documentation and completing successful IT process implementation:1. Document History2. Purpose and Scope3. Business Value4. Reference Documents5. Definitions and Abbreviations6. Process Input & Output7. Roles and Responsibilities8. Key Performance Indicators (KPI)9. Critical Success Factors10. Risks11. Procedure Flow Chart12. Procedure Description.Note: The process template also includes guidance and tips for successfully defining and deploying the process.

KEY FEATURES Ready-Made and Ready-to-Use Comprehensive and Complete Implementation Guidance Tooling Guidance Roles and Responsibilities Easily Customizable Gap Analysis Concise, Simple and Practical Our content experts have developed a comprehensive IT best practices encapsulated standard software development value-stream template. For those projects that are not suitable for Agile, we have also developed a standard (waterfall) software development life cycle (SDLC) value stream document. This is a more sequential process that includes a series of steps (phases) that determine the business requirements and design, build, and deliver a working software solution to satisfy customer need  in terms of utility and warranty. Value stream includes contributions (most valuable activities) from multiple processes, including activities, skills and competencies, information and automation, tools needed and the required supplier and partner relationships. The standard software development value stream includes the most valuable activities from processes such as business analysis, solution architecture, design, testing, change enablement, release and deployment management, etc. All our value stream documents are easy to customize and contain the seventeen sections essential for any value-stream documentation. READY-MADE AND READY-TO-USE: Don’t have the skills, time or funding to hire consultants to build value-stream documents? Our ready-made and ready-to-use value stream documents contains the end-to-end journeys with all activities/steps needed to respond to a demand, in order to co-create value with the consumer. Each value stream document includes activities from multiple practices / processes, including the skills and competencies, information and automation, tools needed and the required supplier and partner relationships. COMPREHENSIVE AND COMPLETE: Each value stream document encapsulates the four dimensions including organizations and people, value streams and processes, information and technology and partner and suppliers. The value stream document is easy to customize and contains all the sections essential for any value stream documentation. Document History Purpose and Scope Business Value Reference Documents Definitions and Abbreviations Triggers Input & Output Roles and Responsibilities Key Performance Indicators (KPI) Critical Success Factors Risks Automation / Tool Capabilities (New) Key Information Objects (New) Interfaces (New) Suppliers and Partners (New) Value Stream Flow Chart Value Stream Description  IMPLEMENTATION GUIDANCE: Don’t know the steps involved, resources required or the critical success factors needed for your value stream implementation? The value stream document will serve as an implementation guide. The value stream document contains all information that are key for any IT process implementation. TOOLING GUIDANCE: Don’t know what tools are required to automate your value stream, and don’t have the time or resources to figure it out? You don’t have to spend valuable time researching the Internet or calling vendors. The information and tooling required for your value stream is described in the document and the value-stream map diagram. ROLES & RESPONSIBILITIES: Our value-stream document contains a comprehensive list of best-practices based roles and responsibilities needed to create high quality products and services and to deliver value to customers. EASILY CUSTOMIZABLE: The value-stream documents contains activities based on IT best practices/processes. To customize the documents to fit your own unique environment, simply add or remove what you want. The documents are sufficiently flexible to fit an organization of any size. The documents are created using commonly available Microsoft Word and Microsoft Visio applications. GAP ANALYSIS: Not familiar with the current value-streams and processes in your IT organization and/or don’t have the time to prepare a gap analysis or audit check list from the beginning? The value streams can be used as a line by-line guide to identify the gap between your current practices and IT best practices. CONCISE, SIMPLE AND PRACTICAL: How many times have you seen an IT value-stream, process or IT procedure document that failed to attract any interest? Our content experts have worked hard to come up with a value stream document that is concise, simple and practical. Each value-stream is documented in a short double-columned document  guaranteed to keep people reading; they won’t end up collecting dust on a shelf.

The strategy management for IT services & demand management process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your strategy management for IT services & demand management process improvement project. The strategy management for IT services & demand management implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. Strategy Management for IT Services & Demand Management Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map

Ready-made and ready-to-use process documents. Cut out the paperwork and go straight to the job at hand. Based on ITIL Best Practices Concise, Simple, and Practical Tools and Template Guidance Consistent and Complete Service Strategy & Demand Management Process:Our content experts have designed and developed the service strategy & demand management process templates using the worlds most widely accepted IT best practices approach. Service Strategy Process: The purpose of strategy management for IT services is to ensure that an IT service strategy is defined, maintained, and managed to achieve an organizations business outcomes. The scope of strategy management for IT services includes all activities that are required to define and maintain an organizations perspective, position, plans, and patterns with regard to its services. Demand Management Process: The purpose of demand management is to understand the demand placed on services by the identification and analysis of Patterns of Business Activity (PBAs) and User Profiles (UPs) and to ensure that adequate resources are available to meet the demands of the service (utility and warranty) at the right cost and time. The scope of demand management includes identifying patterns of business activity that initiate demand for services and the associated UPs. The scope also includes identifying and implementing measures to influence demand together with capacity management. Based on ITIL Best Practices:The service strategy & demand management  procedure is carefully crafted and contains clear step-by-step process activities based on ITIL best practices. . Concise, Simple, and Practical:Our content experts have worked hard to develop a concise, simple, and practical IT process template. Each IT process template is documented in a simple four-to-six-page double-columned document that is guaranteed to keep people reading and won’t collect dust on a shelf.Tools and Template Guidance:You don’t have to spend time researching the Internet or calling vendors. The tools and template requirements are described in the IT Process Templates. These contain all the information you will need to create specific templates.Consistent and Complete:If you are keen to implement IT best practices and improve your IT processes but do not have the skills, time, or funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself IT Process Templates using the IT best practices guidance.Each IT process template follows the same skeletal structure and has the same number of sections. Each IT process template covers twelve sections essential for processing documentation and completing successful IT process implementation:1. Document History2. Purpose and Scope3. Business Value4. Reference Documents5. Definitions and Abbreviations6. Process Input & Output7. Roles and Responsibilities8. Key Performance Indicators (KPI)9. Critical Success Factors10. Risks11. Procedure Flow Chart12. Procedure Description.Note: The process template also includes guidance and tips for successfully defining and deploying the process.

The supplier management process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your supplier management process improvement project. The supplier management implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. Supplier Management Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map

Ready-made and ready-to-use process documents. Cut out the paperwork and go straight to the job at hand. Based on ITIL Best Practices Concise, Simple, and Practical Tools and Template Guidance Consistent and Complete Supplier Management Process:Our content experts have designed and developed the supplier management process template using the worlds most widely accepted IT best practices approach. The purpose of supplier management is to obtain value for money from suppliers and to ensure that the services they provide meet the needs of the business. The scope of supplier management processes includes the evaluation and selection, performance management, dispute management, and termination of contract. Based on ITIL Best Practices:The supplier management procedure is carefully crafted and contains clear step-by-step process activities based on ITIL best practices. . Concise, Simple, and Practical:Our content experts have worked hard to develop a concise, simple, and practical IT process template. Each IT process template is documented in a simple four-to-six-page double-columned document that is guaranteed to keep people reading and won’t collect dust on a shelf.Tools and Template Guidance:You don’t have to spend time researching the Internet or calling vendors. The tools and template requirements are described in the IT Process Templates. These contain all the information you will need to create specific templates.Consistent and Complete:If you are keen to implement IT best practices and improve your IT processes but do not have the skills, time, or funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself IT Process Templates using the IT best practices guidance.Each IT process template follows the same skeletal structure and has the same number of sections. Each IT process template covers twelve sections essential for processing documentation and completing successful IT process implementation:1. Document History2. Purpose and Scope3. Business Value4. Reference Documents5. Definitions and Abbreviations6. Process Input & Output7. Roles and Responsibilities8. Key Performance Indicators (KPI)9. Critical Success Factors10. Risks11. Procedure Flow Chart12. Procedure Description.Note: The process template also includes guidance and tips for successfully defining and deploying the process.