WHO ARE WE
We are experts in our field, dedicated to and passionate about our work. Our core founders have over 20 years of real-world experience and a proven ability to implement IT best practices and vastly improve the IT organizations’ overall quality of IT services.
We aim to empower IT professionals like you with ready-made IT best practices encapsulated Toolkits with all the necessary process templates, tools & techniques to plan and execute IT process improvement projects successfully.
THE NEED
More and more IT organizations are turning to IT best practices to standardize and improve the delivery of IT services. However, these IT best practices are only available in books and publications, without step-by-step processes or procedures that IT professionals can readily use to implement IT best practices.
The two options available to IT professionals are to develop their processes or employ high-cost consulting firms that have converted these best practices into proprietary process documentation.
However, most IT managers, process owners, and project managers don’t have the skills or time to develop process documentation or the funding to hire consultants.
THE SOLUTION
To solve this problem, In 2007, our content experts worked hard to develop a comprehensive set of concise, simple, and easy-to-use ITIL encapsulated process templates.
Then, with the help of the Internet, we made these IT best practices encapsulated process templates accessible (24x7), more conveniently and at the lowest possible price.
REACTING TO AN INCREASED NEED
We soon realized that our customers needed a complete IT best practices implementation solution in addition to the IT best practices encapsulated process templates.
2010, we developed the all-in-one IT process Implementation Kit. The Implementation Kit contains everything you need to fast-track and successfully manage your IT process improvement project. In addition to ITIL, we incorporated project management and quality management best practices.
2012, we updated all our toolkits based on the latest IT best practices, our experiences, and the lessons we have learned using this version.
2015, we added our best-selling IT process capability self-assessment toolkit to assist organizations in measuring the current maturity of the IT processes against, based on Industry Best Practices and Standards (ITIL3 & ISO15504:2)
2018, we developed the software development processes and DevOps guidance and further expanded our product line.
2019, our content experts developed four IT Value Streams based on ITIL4 that span the entire IT operating model.
2023, based on popular customer demand, we took a step further and introduced our Cloud Migration Strategy Toolkit. The toolkit is designed to guide organizations through the intricacies of cloud strategy formulation and execution.
OUR COMMITMENT
We commit ourselves to delivering world-class products and services that meet or exceed your needs.
We do this by understanding your expectations, being aware of the latest developments in IT industry best practices, and keeping strict quality standards by having our experts thoroughly verify all our solutions.
We handle each of our orders on a personal level to make sure we are providing the best possible service to our customers.
WHAT’S NEXT?
Our experts are developing process templates, documents, and toolkits to complement our current product line. This new series of products will span the entire IT operating model and contain everything you need to plan, organize, and run IT... Our new series will include enterprise architecture, governance, and project management domains.
