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Incident Management Process Template(pdf)
$0.00
Ready-made and ready-to-use process documents. Cut out the paperwork and go straight to the job at hand.
Our content experts have designed and developed the incident management process template using the worlds most widely accepted IT best practices approach. The incident management process template is easy to customize and contains twelve sections essential for any process documentation.
Document History
Purpose and Scope
Business Value
Reference Documents
Definitions and Abbreviations
Process Input & Output
Roles and Responsibilities
Key Performance Indicators (KPI)
Critical Success Factors
Risks
Procedure Flow Chart
Procedure Description
NOTE: The IT process template also includes guidance and tips for successfully defining and deploying the incident management process. Purpose & Scope
The purpose of incident management is to restore normal service operations as soon as possible and to minimize the adverse impact on business operations.
The scope of incident management includes any event that disrupts or could disrupt a service.
Business Value
Increased availability of services
Reduced impact on business operations
Timely resolution of incidents
Higher user and business satisfaction
Reduced unplanned labor costs for both the business and IT support staff
NOTE: The FREE trial version is a PDF file. The full version includesåÊMicrosoft Office Word and Microsoft Office Visio files that you can open and edit with any softwareåÊcompatible with Word and Visio.
Agile-SDLC-DevOps Process Map (pdf)
$0.00
We have developed a comprehensive process map to show how the IT best practices and DevOps way of working complement each other by displaying the touch points between ITSM, Agile, SDLC, DevOps and other best practices.
Agile Software Development Process Templates (pdf)
$0.00
Save time & effort by cutting out the paperwork and going straight to the job at hand with our ready-made and ready-to-use process manuals
Our content experts have developed a comprehensive Agile software development process template aligned with the concepts of the Agile Manifesto. Agile software development is the process of frequently and continuously delivering working software through collaborative practices and doing just-enough and just-in-time work in order to respond to change and succeed in a fast-paced and turbulent business environment.
The process template includes all activities related to software development, including gathering customer requirements, solution architecture, and designing, building, testing, and deploying working software into the production environment.
All our process templates are easy to customize and contain twelve sections essential for any process documentation.
Document History
Purpose and Scope
Business Value
Definitions and Abbreviations
Triggers
Process Input & Output
Roles and Responsibilities
Key Performance Indicators (KPI)
Critical Success Factors
Risks
Procedure Flow Chart
Procedure Description
NOTE: The FREE trial versions are PDF files. The full version includes Microsoft Office files that you can open and edit with any software compatible with Word, Excel, Powerpoint and Visio.
IT Process Maturity Self Assessment Toolkit - Incident Management Process (pdf)
$0.00
Contains everything you need to assess the current maturity of your IT processes
Based on industry best practices and standards (ITIL & ISO15504:2)
Assess the current IT process maturity (Incident Management)
Complete set of documents, templates, and presentations
Comprehensive IT process maturity assessment worksheet
Step-by-step instructions and guidance
NOTE: The FREE trial version contains sample PDF files and the assessment worksheet for the Incident Management process. The full version includes assessment worksheets for 25 IT best practices processes.
Service Support Value Stream Document Template (pdf)
$0.00
FEATURES
Ready-Made IT best practices Value Stream Document
Comprehensive and Complete
Implementation Guidance
Tooling Guidance
Roles and Responsibilities
Easily Customizable
Gap Analysis
Concise, Simple and Practical
The service support value stream aims to effectively and efficiently handle the end-to-end fulfillment of all customer queries and service requests in a timely manner, and includes all service support value stream activities, including establishing and maintaining communication channels, fulfilling the demand for general queries, service requests, access requests, customer complaints, and compliments.
Value stream includes contributions (most valuable activities) from multiple IT processes, including activities, skills and competencies, information and automation, tools needed and the required supplier and partner relationships.
The service support value stream includes the most valuable activities from processes such as service request management, access management, change enablement, infrastructure and platform management, etc.
Each value stream document encapsulates the four dimensions organizations and people, value streams and processes, information and technology and partner and suppliers.
The value stream document is easy to customize and contains all the sections essential for any value stream documentation.
Document History
Purpose and Scope
Business Value
Reference Documents
Definitions and Abbreviations
Triggers
Input & Output
Roles and Responsibilities
Key Performance Indicators (KPI)
Critical Success Factors
Risks
Automation / Tool Capabilities (New)
Key Information Objects (New)
Interfaces (New)
Suppliers and Partners (New)
Value Stream Flow Chart
Value Stream Description
NOTE: The FREE trial versions are PDF files. The full version includes Microsoft Office files that you can open and edit with any software compatible with Word, Excel, Powerpoint and Visio.
Service Catalogue Management Process Implementation Kit (pdf)
$0.00
The service catalog management process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your service catalog management process improvement project.
The service catalog management implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance. 1. Service Catalog Management Process Template 2. itQMS Process Improvement and Project Management Methodology 3. Project Charter Document 4. Project Plan Document 5. Work Break-down Structure (WBS; Sequence of Tasks) 6. Project Status Report 7. Process Audit Plan 8. Process Audit Checklist 9. Project Closure Report 10. IT Best Practices Overview Presentation 11. IT Service Lifecycle and Process Map
NOTE: The FREE trial versions are PDF files. The full version includes Microsoft Office files that you can open and edit with any software compatible with Word, Excel, Powerpoint and Visio.
Cloud Migration Strategy Template (pdf)
$0.00
This comprehensive cloud migration strategy template contains all the necessary sections, guidance, and examples to create an actionable plan for migrating an organization's applications and workloads to the cloud. The cloud migration strategy templates complement all other documents in the cloud migration strategy toolkit.
The cloud migration strategy templates cover the essential sections and sub-sections.
1. Cloud Objectives
2. Cloud Guiding Principles
3. Current State Assessment
Technology Readiness
Technology Fit
Technology Costs
Technology Analysis
4. Operating Model Readiness
Cloud Service Providers (CSP) Readiness
CSP Services Comparison
CSP Services Evaluation
Summary and Conclusion
5. Target State
Target State Cloud Architecture
Technology Strategy
Target Cloud Operating Model
Cloud Organization Structure
Cloud Roles and Responsibilities
Cloud Process Architecture
6. Cloud Benefits
Financial Analysis
Cloud Migration Risks
7. Cloud Migration Plan and Roadmap
NOTE: The FREE trial versions are PDF files. The full version includes Microsoft Office files that you can open and edit with any software compatible with Word, Excel, Powerpoint and Visio.