Products (60)

Ready-made and ready-to-use. Cut out the paperwork and go straight to the job at hand. Based on ITIL Best Practices Concise, Simple, and Practical Tools and Template Guidance Consistent and Complete Continual Service Improvement Process:Our content experts have designed and developed the IT best practices continual service improvement process template using the worlds most widely accepted IT best practices approach. The purpose of the seven-step-improvement (continual service improvement) process is to continually align IT services with changing business needs in order to improve the overall quality, delivery, and value of these IT services. The scope of the seven-step-improvement (continual service improvement) process includes steps to plan, identify, define, gather, process, analyze, present, and implement improvements of all IT services management processes throughout the service lifecycle. Based on ITIL Best Practices:The continual service improvement procedure is carefully crafted and contains clear step-by-step process activities based on ITIL best practices. . Concise, Simple, and Practical:Our content experts have worked hard to develop a concise, simple, and practical IT process template. Each IT process template is documented in a simple four-to-six-page double-columned document that is guaranteed to keep people reading and won’t collect dust on a shelf. Tools and Template Guidance:You don’t have to spend time researching the Internet or calling vendors. The tools and template requirements are described in the IT Process Templates. These contain all the information you will need to create specific templates. Consistent and Complete:If you are keen to implement IT best practices and improve your IT processes but do not have the skills, time, or funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself IT Process Templates using the IT best practices guidance. Each IT process template follows the same skeletal structure and has the same number of sections. Each IT process template covers twelve sections essential for processing documentation and completing successful IT process implementation: Document History Purpose and Scope Business Value Reference Documents Definitions and Abbreviations Process Input & Output Roles and Responsibilities Key Performance Indicators (KPI) Critical Success Factors Risks Procedure Flow Chart Procedure Description. Note: The process template also includes guidance and tips for successfully defining and deploying the process.

The design coordination process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your design coordination process improvement project. The design coordination implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. Design Coordination Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map

Ready-made and ready-to-use process documents.  Cut out the paperwork and go straight to the job at hand. Based on ITIL Best Practices Concise, Simple, and Practical Tools and Template Guidance Consistent and Complete Design Coordination Process:Our content experts have designed and developed the design coordination process template using the worlds most widely accepted IT best practices approach.  The purpose of design coordination is to provide a single point of coordination and control for all activities and processes within the service design phase and to ensure that the goals and objectives of the service design phase are met. The scope of design coordination includes design activity of all new or changed services. Based on ITIL Best Practices:The design coordination procedure is carefully crafted and contains clear step-by-step process activities based on ITIL best practices. . Concise, Simple, and Practical:Our content experts have worked hard to develop a concise, simple, and practical IT process template. Each IT process template is documented in a simple four-to-six-page double-columned document that is guaranteed to keep people reading and won’t collect dust on a shelf.Tools and Template Guidance:You don’t have to spend time researching the Internet or calling vendors. The tools and template requirements are described in the IT Process Templates. These contain all the information you will need to create specific templates.Consistent and Complete:If you are keen to implement IT best practices and improve your IT processes but do not have the skills, time, or funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself IT Process Templates using the IT best practices guidance.Each IT process template follows the same skeletal structure and has the same number of sections. Each IT process template covers twelve sections essential for processing documentation and completing successful IT process implementation:1. Document History2. Purpose and Scope3. Business Value4. Reference Documents5. Definitions and Abbreviations6. Process Input & Output7. Roles and Responsibilities8. Key Performance Indicators (KPI)9. Critical Success Factors10. Risks11. Procedure Flow Chart12. Procedure Description.Note: The process template also includes guidance and tips for successfully defining and deploying the process.

Ready-made and ready-to-use process documents and DevOps Guidance - Fast-track your DevOps implementation. Key Features Agile Software Development Process Template Standard Software Development Process Template IT Process Templates Needed to Support DevOps DevOps Principles and Practices Quick Guide Ready-Made Documents Step-by-Step Instructions Concise, Simple and Practical Easily Customizable   Our DevOps and Software Development Process Templates bundle includes key IT processes, software development processes and the DevOps principles and practices quick guide. IT Processes Templates included: Release and Deployment Management Process Template Change Management Process Template Change Evaluation Process Template Configuration Management Process Template Knowledge Management Process Template ITQMS Service Lifecycle and Process Map Software Development Processes included: Agile Software Development Life Cycle Process Manual Standard (Waterfall) Software Development Process Manual DevOps Guidance and Tips included: DevOps Principles and Practices - Quick Guide itQMS ITSM-Agile-SDLC-DevOps Process Map

The financial management for IT services process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your financial management for IT services process improvement project. The financial management for IT services implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. Financial Management for IT Services Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map

Ready-made and ready-to-use process documents.  Cut out the paperwork and go straight to the job at hand. Based on ITIL Best Practices Concise, Simple, and Practical Tools and Template Guidance Consistent and Complete Financial Management for IT Services Process:Our content experts have designed and developed the financial management for IT services process template using the worlds most widely accepted IT best practices approach. The purpose of financial management for IT services is to assist IT organizations in their financial planning, budgeting, accounting, and charging requirements. Financial management ensures that the right financing is obtained to design, develop, and deliver IT services required to support the service strategy. The scope of financial management for IT services includes accounting, budgeting, and charging for existing and planning IT services. Based on ITIL Best Practices:The financial management for IT services procedure is carefully crafted and contains clear step-by-step process activities based on ITIL best practices. . Concise, Simple, and Practical:Our content experts have worked hard to develop a concise, simple, and practical IT process template. Each IT process template is documented in a simple four-to-six-page double-columned document that is guaranteed to keep people reading and won’t collect dust on a shelf.Tools and Template Guidance:You don’t have to spend time researching the Internet or calling vendors. The tools and template requirements are described in the IT Process Templates. These contain all the information you will need to create specific templates.Consistent and Complete:If you are keen to implement IT best practices and improve your IT processes but do not have the skills, time, or funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself IT Process Templates using the IT best practices guidance.Each IT process template follows the same skeletal structure and has the same number of sections. Each IT process template covers twelve sections essential for processing documentation and completing successful IT process implementation:1. Document History2. Purpose and Scope3. Business Value4. Reference Documents5. Definitions and Abbreviations6. Process Input & Output7. Roles and Responsibilities8. Key Performance Indicators (KPI)9. Critical Success Factors10. Risks11. Procedure Flow Chart12. Procedure Description.Note: The process template also includes guidance and tips for successfully defining and deploying the process.

The incident management process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your incident management process improvement project. The incident management implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. Incident Management Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map

Ready-made and ready-to-use process documents. Cut out the paperwork and go straight to the job at hand. Based on ITIL Best Practices Concise, Simple, and Practical Tools and Template Guidance Consistent and Complete Incident Management Process:Our content experts have designed and developed the incident management process template using the worlds most widely accepted IT best practices approach. The purpose of incident management is to restore normal service operations as soon as possible and to minimize the adverse impact on business operations. The scope of incident management includes any event that disrupts or could disrupt a service. Based on ITIL Best Practices:The incident management procedure is carefully crafted and contains clear step-by-step process activities based on ITIL best practices. . Concise, Simple, and Practical:Our content experts have worked hard to develop a concise, simple, and practical IT process template. Each IT process template is documented in a simple four-to-six-page double-columned document that is guaranteed to keep people reading and won’t collect dust on a shelf.Tools and Template Guidance:You don’t have to spend time researching the Internet or calling vendors. The tools and template requirements are described in the IT Process Templates. These contain all the information you will need to create specific templates.Consistent and Complete:If you are keen to implement IT best practices and improve your IT processes but do not have the skills, time, or funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself IT Process Templates using the IT best practices guidance.Each IT process template follows the same skeletal structure and has the same number of sections. Each IT process template covers twelve sections essential for processing documentation and completing successful IT process implementation:1. Document History2. Purpose and Scope3. Business Value4. Reference Documents5. Definitions and Abbreviations6. Process Input & Output7. Roles and Responsibilities8. Key Performance Indicators (KPI)9. Critical Success Factors10. Risks11. Procedure Flow Chart12. Procedure Description.Note: The process template also includes guidance and tips for successfully defining and deploying the process.

Ready-made and ready-to-use process documents. Cut out the paperwork and go straight to the job at hand. Our content experts have designed and developed the incident management process template using the worlds most widely accepted IT best practices approach. The incident management process template is easy to customize and contains twelve sections essential for any process documentation. Document History Purpose and Scope Business Value Reference Documents Definitions and Abbreviations Process Input & Output Roles and Responsibilities Key Performance Indicators (KPI) Critical Success Factors Risks Procedure Flow Chart Procedure Description NOTE: The IT process template also includes guidance and tips for successfully defining and deploying the incident management process. Purpose & Scope The purpose of incident management is to restore normal service operations as soon as possible and to minimize the adverse impact on business operations. The scope of incident management includes any event that disrupts or could disrupt a service. Business Value Increased availability of services Reduced impact on business operations Timely resolution of incidents Higher user and business satisfaction Reduced unplanned labor costs for both the business and IT support staff NOTE: The FREE trial version is a PDF file. The full version includesåÊMicrosoft Office Word and Microsoft Office Visio files that you can open and edit with any softwareåÊcompatible with Word and Visio.

The information security management process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your information security process improvement project. The information security management implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. Information Security Management Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map

Ready-made and ready-to-use process documents. Cut out the paperwork and go straight to the job at hand. Based on ITIL Best Practices Concise, Simple, and Practical Tools and Template Guidance Consistent and Complete Information Security Management Process:Our content experts have designed and developed the information security management process template using the worlds most widely accepted IT best practices approach. The purpose of information security management is to align IT security with business security and ensure that the confidentiality, integrity, and availability of the organizations assets, information, data, and services always matches the agreed-upon needs of the business. The scope of information security management includes end-to-end business processes, business requirements (current and future), information security requirements, legal and regulatory requirements, and business and IT operational risks. Based on ITIL Best Practices:The information security management procedure is carefully crafted and contains clear step-by-step process activities based on ITIL best practices. . Concise, Simple, and Practical:Our content experts have worked hard to develop a concise, simple, and practical IT process template. Each IT process template is documented in a simple four-to-six-page double-columned document that is guaranteed to keep people reading and won’t collect dust on a shelf.Tools and Template Guidance:You don’t have to spend time researching the Internet or calling vendors. The tools and template requirements are described in the IT Process Templates. These contain all the information you will need to create specific templates.Consistent and Complete:If you are keen to implement IT best practices and improve your IT processes but do not have the skills, time, or funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself IT Process Templates using the IT best practices guidance.Each IT process template follows the same skeletal structure and has the same number of sections. Each IT process template covers twelve sections essential for processing documentation and completing successful IT process implementation:1. Document History2. Purpose and Scope3. Business Value4. Reference Documents5. Definitions and Abbreviations6. Process Input & Output7. Roles and Responsibilities8. Key Performance Indicators (KPI)9. Critical Success Factors10. Risks11. Procedure Flow Chart12. Procedure Description.Note: The process template also includes guidance and tips for successfully defining and deploying the process.

Contains everything you need to fast-track your IT process improvement project. 25 essential ITIL based processes IT Process Templates &  Ready-made Documents Project Charter & Project Plan Work breakdown Structure (Project Tasks) Audit Plan and Process Audit Checklist Project Status and Project Closure Report Overview PowerPoint Presentation Proven Project Management Methodology Step-by-Step Implementation Guidance IT Best Practices Processes: We have covered 25 essential ITIL based processes across the entire IT operating model: Strategy management for IT services Financial management for IT services Demand management Service portfolio management Business relationship management Seven-step improvement process Service catalogue management Service level management Availability management Capacity management Information security IT service continuity Supplier management Design coordination Transition planning and support Change management and change evaluation Release and deployment management Service asset and configuration management Service validation and testing Knowledge management Incident Management Problem Management Request Fulfillment Access Management Event Management IT Process Templates The comprehensive IT Process Template complements all other tools and techniques in the implementation kit. Each template covers the ten sections essential for an IT process document: Document History Purpose and Scope Business Value Reference Documents Definitions and Abbreviations Process Input & Output Roles and Responsibilities Key Performance Indicators (KPI) Critical Success Factors Risks Procedure Flow Chart Procedure Description Ready-made Documents: Don’t have the skills, time or funding to hire consultants? The IT Process Implementation Kit contains ready-made and ready-to-use IT best practices encapsulated templates and documents to plan and execute your IT process improvement project successfully. The templates and documents are concise, simple and easy-to-use, and are created by using the commonly available Microsoft Word, Microsoft Project and Microsoft Excel applications. Project Charter & Project Plan: Don’t want to miss anything important when initiating and planning your IT process implementation? Use the ready-made professional looking project charter to present to management for project approval? The project charter contain the following: Purpose and Scope Business justification Project governance structure and frequency of meetings High-level schedule/milestones Critical Success Factors Preliminary Budget   The project plans are ready-made as per the IT best practices and contain all information that is needed to plan an IT process implementation project. Each project plan contains the following essential sections: Modification History Distribution Approvals Project Information Purpose and Scope (Clearly Defined Goals and Objectives) Business Value Assumptions Critical Success Factors Project Governance Structure Roles and Responsibilities Time and Schedule Project Deliverables Risk Management Tracking and Monitoring Communication Project Budget Skill Development Procurement Quality Assurance Measurement Work breakdown Structure (Project Tasks): Don’t want to miss important tasks when planning an IT process improvement project? The Work-break Down Structure (WBS) contains the sequence of tasks to be executed from project initiation to closure. Each WBS contains a sequence of tasks for the following project phases: Initiation and Planning Activities Process Definition Activities Process Deployment Activities Monitoring and Controlling Activities Audit Activities Project Closure Activities Audit Plan and Process Audit Checklist: Want to make sure that you have implemented your processes effectively and efficiently? The audit plan and ready-made checklist contain everything that you need to plan and conduct a successful audit. Project Status and Project Closure Report: Use the professional looking project status report template to provide a weekly status report to the project sponsor and other stakeholders. The closure report will assist you during the project closure phase. The report contains sections for project information, project summary with guidelines and a project closure checklist. Overview PowerPoint Presentation: Need to explain IT processes to management and staff? The IT Process Overview Presentation provides an overview of the essential IT processes within your IT operating model. Use the Overview Presentation to explain IT processes to members of your organization, in an easy-to-understand. Proven Project Management Methodology: The IT process improvement journey is unique and requires a combined process improvement and project management methodology. Keeping this in mind, itQMS has come up with a simple IT project management methodology based on the world famous process improvement life cycle, the Plan Do Check Act (PDCA), and conforms to project management best practices PLAN (Initiate and Planning), DO (Execution, Monitoring and Control), CHECK (Audit) and ACT (Project Closure). Unlike the classical project management phases of gap analysis, project definition, design and implementation, itQMS project management methodology jumps right into identifying the painful areas and starts the deployment work. Step-by-Step Implementation Guidance: The tools and techniques are carefully designed and developed so that you don’t need to be an expert. Everything is ready-to-use, consistent and complete. The tools will help you to quickly understand the current process flow “as-is.” Compare it to IT best practices and quickly come up with a new process flow “to-be.”

Contains everything you need to assess the current maturity of your IT processes Based on industry best practices and standards (ITIL & ISO15504:2) Assess the current IT processes maturity Complete set of documents, templates, and presentations Comprehensive IT process maturity assessment worksheet Step-by-step instructions and guidance Covers 25 essential IT best practices processes Based on Industry Best Practices and Standards The itQMS IT process maturity-capability self-assessment toolkit has been designed and developed based on the latest version of ITIL best practices, the ISO15504:2 international standard for information technology process assessment, and the itQMS expert knowledge base. Assess and Establish a Baseline for Your Organization’s IT Processes  The IT process maturity-capability assessment is a common way for organizations to understand the current maturity of the IT processes. The assessment will provide an independent view of the maturity of the IT service management practices currently employed across the organization. IT process maturity - capability assessment can help identify those activities that are executed well and the activities that are missing or loosely implemented. The assessment will also determine the strength and weakness of each process and the extent to which the current IT process achieves its purpose.  Once the current maturity and gaps are known, this assessment can provide a baseline for further improvement. The results of the assessment are analyzed and prioritized based on your organizational objectives. Complete Set of Documents, Templates, and Presentations The toolkit contains a complete set of documents, templates, and presentations to successfully conduct an IT process capability self-assessment. All documents, templates, and presentations in the toolkit are customizable and scalable to suit and any organizations and any industry.   The kit contains the following essential documents, templates, and presentations. The tool-kit introduction document explains the different documents, templates, and presentations that are included in the toolkit. The self-assessment process document includes the process flow diagram and detailed step-by-step instructions on how to conduct a full process capability self-assessment. The interview/workshop scheduling template allows you to plan assessment interviews and workshops, including pre-session activities and post-session activities. The IT process list template can be used together with the scheduling template to organize and schedule interviews and workshops for various IT processes. The assessment worksheet is the core of the IT process capability self-assessment toolkit. It will help gather and consolidate responses to questions, evidences, and rate process indicators. The assessment worksheet explanation document provides further explanation to various components of the IT process capability self-assessment worksheet. The assessment kick-off meeting presentation aims to develop awareness for the assessment, build a shared vision, and address any misconceptions and fears that people may have. The final report template is used to document the assessment results, process capability level achieved, key findings, and recommendations. The final management presentation is used to present to the management and key stakeholders the assessment outcomes, key findings, and recommendations. The IT best practices overview presentation can be used to explain IT process best practices to management and staff. Comprehensive IT Process Maturity Assessment Worksheet The assessment worksheet is the core of the IT process maturity - capability self assessment toolkit. It will help you gather and consolidate responses to questions, evidences, and rate process indicators. The worksheet features ready-made content based on ITIL best practices and ISO standards, including purpose, expected outcomes, base practices (ITIL best practices), base-practice descriptions, work products (inputs used and outputs produced), and typical evidences to support the base practices. The single worksheet also includes room for documenting observations and analysis recommendations. The process capability level rating is aggregated and automatically calculated based on the individual base practices rating. Click to view sample Level 1 (IT Base practices), Level 2 (Generic practices) Step-by-Step Instructions and Guidance  The IT process maturity self-assessment procedure document is a concise, simple, and practical Microsoft Word document that includes the process flow diagram and detailed step-by-step instructions on how to conduct a full process capability self-assessment.  The process activities include: Initiating the assessment Conducting the management in-take meeting Formulating the assessment team Developing the interview/workshop schedule Reviewing the assessment worksheet Conducting kick-off-meeting Conducting actual interviews/workshops Collecting and documenting evidences Analyzing the gaps between the assessed processes and IT best practices Rating the process indicators Preparing the final assessment report Conducing the final management presentation. Covers 25 Essential IT Best Practices Processes: The following processes are covered in the IT process capability self-assessment Strategy management for IT services Financial management for IT services Demand management Service portfolio management Business relationship management Service catalogue management Service level management Availability management Capacity management Information security IT service continuity Supplier management Design coordination Transition planning and support Change management Release and deployment management Service asset and configuration Mgmt Service validation and testing Knowledge management Incident Management Problem Management Request Fulfillment Access Management Event Management Seven-step improvement process

Contains everything you need to assess the current maturity of your IT processes Based on industry best practices and standards (ITIL & ISO15504:2) Assess the current IT process maturity (Incident Management) Complete set of documents, templates, and presentations Comprehensive IT process maturity assessment worksheet Step-by-step instructions and guidance NOTE: The FREE trial version contains sample PDF files and the assessment worksheet for the Incident Management process. The full version includes assessment worksheets for 25 IT best practices processes.

The IT service continuity management process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your IT service continuity management process improvement project. The IT service continuity management implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. IT Service Continuity Management Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map