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Contains everything you need to assess the current maturity of your IT processes Based on industry best practices and standards (ITIL & ISO15504:2) Assess the current IT processes maturity Complete set of documents, templates, and presentations Comprehensive IT process maturity assessment worksheet Step-by-step instructions and guidance Covers 25 essential IT best practices processes Based on Industry Best Practices and Standards The itQMS IT process maturity-capability self-assessment toolkit has been designed and developed based on the latest version of ITIL best practices, the ISO15504:2 international standard for information technology process assessment, and the itQMS expert knowledge base. Assess and Establish a Baseline for Your Organization’s IT Processes  The IT process maturity-capability assessment is a common way for organizations to understand the current maturity of the IT processes. The assessment will provide an independent view of the maturity of the IT service management practices currently employed across the organization. IT process maturity - capability assessment can help identify those activities that are executed well and the activities that are missing or loosely implemented. The assessment will also determine the strength and weakness of each process and the extent to which the current IT process achieves its purpose.  Once the current maturity and gaps are known, this assessment can provide a baseline for further improvement. The results of the assessment are analyzed and prioritized based on your organizational objectives. Complete Set of Documents, Templates, and Presentations The toolkit contains a complete set of documents, templates, and presentations to successfully conduct an IT process capability self-assessment. All documents, templates, and presentations in the toolkit are customizable and scalable to suit and any organizations and any industry.   The kit contains the following essential documents, templates, and presentations. The tool-kit introduction document explains the different documents, templates, and presentations that are included in the toolkit. The self-assessment process document includes the process flow diagram and detailed step-by-step instructions on how to conduct a full process capability self-assessment. The interview/workshop scheduling template allows you to plan assessment interviews and workshops, including pre-session activities and post-session activities. The IT process list template can be used together with the scheduling template to organize and schedule interviews and workshops for various IT processes. The assessment worksheet is the core of the IT process capability self-assessment toolkit. It will help gather and consolidate responses to questions, evidences, and rate process indicators. The assessment worksheet explanation document provides further explanation to various components of the IT process capability self-assessment worksheet. The assessment kick-off meeting presentation aims to develop awareness for the assessment, build a shared vision, and address any misconceptions and fears that people may have. The final report template is used to document the assessment results, process capability level achieved, key findings, and recommendations. The final management presentation is used to present to the management and key stakeholders the assessment outcomes, key findings, and recommendations. The IT best practices overview presentation can be used to explain IT process best practices to management and staff. Comprehensive IT Process Maturity Assessment Worksheet The assessment worksheet is the core of the IT process maturity - capability self assessment toolkit. It will help you gather and consolidate responses to questions, evidences, and rate process indicators. The worksheet features ready-made content based on ITIL best practices and ISO standards, including purpose, expected outcomes, base practices (ITIL best practices), base-practice descriptions, work products (inputs used and outputs produced), and typical evidences to support the base practices. The single worksheet also includes room for documenting observations and analysis recommendations. The process capability level rating is aggregated and automatically calculated based on the individual base practices rating. Click to view sample Level 1 (IT Base practices), Level 2 (Generic practices) Step-by-Step Instructions and Guidance  The IT process maturity self-assessment procedure document is a concise, simple, and practical Microsoft Word document that includes the process flow diagram and detailed step-by-step instructions on how to conduct a full process capability self-assessment.  The process activities include: Initiating the assessment Conducting the management in-take meeting Formulating the assessment team Developing the interview/workshop schedule Reviewing the assessment worksheet Conducting kick-off-meeting Conducting actual interviews/workshops Collecting and documenting evidences Analyzing the gaps between the assessed processes and IT best practices Rating the process indicators Preparing the final assessment report Conducing the final management presentation. Covers 25 Essential IT Best Practices Processes: The following processes are covered in the IT process capability self-assessment Strategy management for IT services Financial management for IT services Demand management Service portfolio management Business relationship management Service catalogue management Service level management Availability management Capacity management Information security IT service continuity Supplier management Design coordination Transition planning and support Change management Release and deployment management Service asset and configuration Mgmt Service validation and testing Knowledge management Incident Management Problem Management Request Fulfillment Access Management Event Management Seven-step improvement process

Contains everything you need to fast-track your IT process improvement project. 25 essential ITIL based processes IT Process Templates &  Ready-made Documents Project Charter & Project Plan Work breakdown Structure (Project Tasks) Audit Plan and Process Audit Checklist Project Status and Project Closure Report Overview PowerPoint Presentation Proven Project Management Methodology Step-by-Step Implementation Guidance IT Best Practices Processes: We have covered 25 essential ITIL based processes across the entire IT operating model: Strategy management for IT services Financial management for IT services Demand management Service portfolio management Business relationship management Seven-step improvement process Service catalogue management Service level management Availability management Capacity management Information security IT service continuity Supplier management Design coordination Transition planning and support Change management and change evaluation Release and deployment management Service asset and configuration management Service validation and testing Knowledge management Incident Management Problem Management Request Fulfillment Access Management Event Management IT Process Templates The comprehensive IT Process Template complements all other tools and techniques in the implementation kit. Each template covers the ten sections essential for an IT process document: Document History Purpose and Scope Business Value Reference Documents Definitions and Abbreviations Process Input & Output Roles and Responsibilities Key Performance Indicators (KPI) Critical Success Factors Risks Procedure Flow Chart Procedure Description Ready-made Documents: Don’t have the skills, time or funding to hire consultants? The IT Process Implementation Kit contains ready-made and ready-to-use IT best practices encapsulated templates and documents to plan and execute your IT process improvement project successfully. The templates and documents are concise, simple and easy-to-use, and are created by using the commonly available Microsoft Word, Microsoft Project and Microsoft Excel applications. Project Charter & Project Plan: Don’t want to miss anything important when initiating and planning your IT process implementation? Use the ready-made professional looking project charter to present to management for project approval? The project charter contain the following: Purpose and Scope Business justification Project governance structure and frequency of meetings High-level schedule/milestones Critical Success Factors Preliminary Budget   The project plans are ready-made as per the IT best practices and contain all information that is needed to plan an IT process implementation project. Each project plan contains the following essential sections: Modification History Distribution Approvals Project Information Purpose and Scope (Clearly Defined Goals and Objectives) Business Value Assumptions Critical Success Factors Project Governance Structure Roles and Responsibilities Time and Schedule Project Deliverables Risk Management Tracking and Monitoring Communication Project Budget Skill Development Procurement Quality Assurance Measurement Work breakdown Structure (Project Tasks): Don’t want to miss important tasks when planning an IT process improvement project? The Work-break Down Structure (WBS) contains the sequence of tasks to be executed from project initiation to closure. Each WBS contains a sequence of tasks for the following project phases: Initiation and Planning Activities Process Definition Activities Process Deployment Activities Monitoring and Controlling Activities Audit Activities Project Closure Activities Audit Plan and Process Audit Checklist: Want to make sure that you have implemented your processes effectively and efficiently? The audit plan and ready-made checklist contain everything that you need to plan and conduct a successful audit. Project Status and Project Closure Report: Use the professional looking project status report template to provide a weekly status report to the project sponsor and other stakeholders. The closure report will assist you during the project closure phase. The report contains sections for project information, project summary with guidelines and a project closure checklist. Overview PowerPoint Presentation: Need to explain IT processes to management and staff? The IT Process Overview Presentation provides an overview of the essential IT processes within your IT operating model. Use the Overview Presentation to explain IT processes to members of your organization, in an easy-to-understand. Proven Project Management Methodology: The IT process improvement journey is unique and requires a combined process improvement and project management methodology. Keeping this in mind, itQMS has come up with a simple IT project management methodology based on the world famous process improvement life cycle, the Plan Do Check Act (PDCA), and conforms to project management best practices PLAN (Initiate and Planning), DO (Execution, Monitoring and Control), CHECK (Audit) and ACT (Project Closure). Unlike the classical project management phases of gap analysis, project definition, design and implementation, itQMS project management methodology jumps right into identifying the painful areas and starts the deployment work. Step-by-Step Implementation Guidance: The tools and techniques are carefully designed and developed so that you don’t need to be an expert. Everything is ready-to-use, consistent and complete. The tools will help you to quickly understand the current process flow “as-is.” Compare it to IT best practices and quickly come up with a new process flow “to-be.”

Contains everything you need to guide you through the intricacies of cloud migration strategy formulation. Quickly boost your knowledge Customizable and scalable Comprehensive cloud migration strategy template Step-by-step instructions and guidance Gain access to 11 essential resources Complete set of documents, templates, and reference models Quickly Boost your knowledge: You don't need to be an expert to formulate a comprehensive cloud migration strategy. The toolkit is carefully designed and developed to quickly boost your knowledge of what needs to be done to formulate and execute a cloud migration strategy. With our toolkit, you gain access to 11 invaluable resources and expert guidance to boost your knowledge, navigate the intricacies of cloud migration with confidence, and achieve project Success. Customizable and Scalable: Our cloud migration strategy toolkit is both customizable and scalable and recognizes the unique needs of organizations across various industries. Tailor it to your specific requirements and scale it to suit any organization's size or industry niche. Comprehensive Cloud Migration Strategy Template: This comprehensive cloud migration strategy template contains all the necessary sections, guidance, and examples to create an actionable plan for migrating an organization's applications and workloads to the cloud. The cloud migration strategy templates complement all other documents in the cloud migration strategy toolkit. The cloud migration strategy templates cover the essential sections and sub-sections. 1. Cloud Objectives 2. Cloud Guiding Principles 3. Current State Assessment   Technology Readiness   Technology Fit   Technology Costs   Technology Analysis 4. Operating Model Readiness   Cloud Service Providers (CSP) Readiness   CSP Services Comparison   CSP Services Evaluation   Summary and Conclusion 5. Target State   Target State Cloud Architecture   Technology Strategy   Target Cloud Operating Model   Cloud Organization Structure   Cloud Roles and Responsibilities   Cloud Process Architecture 6. Cloud Benefits   Financial Analysis   Cloud Migration Risks 7. Cloud Migration Plan and Roadmap Step-by-Step Instructions and Guidance: The toolkit includes the 5-step cloud migration strategy process. The cloud migration strategy process is a systematic 5-step approach to formulating a cloud strategy. The step-by-step cloud strategy process looks at everything from defining the organizations' cloud objectives, assessing the current state and the readiness to move to the cloud, designing the target state, understanding the cloud benefits, and formulating a cloud migration plan and roadmap. The 5-step cloud migration strategy process: Define the organization's cloud objectives and desired outcomes from migrating to the cloud. Assess the current state of the organization's technology and operating model to determine its readiness for migration to the cloud. Design the target state cloud architecture and cloud operating model. Identify the potential benefits the organization can expect from adopting cloud computing services. Formulate a cloud migration plan and roadmap that outlines the specific activities and timeline for the successful execution of the migration. Complete set of Documents, Templates, and Reference Models The cloud migration strategy toolkit comprises eleven essential resources, including documents, templates, worksheets, reference models, and step-by-step instructions, carefully designed to simplify your cloud migration journey. Cloud Migration Strategy Template  This document contains all the necessary sections and guidance to create an actionable plan for migrating an organization's applications and workloads to the cloud. Key sections in the cloud migration template include cloud objectives, current state assessment (technology readiness and operating model readiness), target state assessment, cloud benefits and risks, and cloud migration plan and roadmap. Cloud Migration Strategy Process The 5-step cloud migration strategy process describes step-by-step instructions on formulating a cloud strategy for organizations of all sizes, whether small, medium, or large. The cloud strategy process looks at everything from defining the organizations' cloud objectives, assessing the current state and the readiness to move to the cloud, designing the target state, understanding the cloud benefits, and formulating a cloud migration plan and roadmap. Cloud Migration Master Data Sheet The cloud migration master data worksheet captures over 100 critical pieces of information and is a repository for essential application information. The worksheet is organized into four distinct sheets (tabs) with clear examples, covering: Current state Target state TCO & ROI calculation Migration planning Cloud Business Application Capability Reference Model This reference model aids in categorizing and grouping applications into business capabilities, enabling the identification of capabilities not currently served by the existing application and technology landscape. Cloud Operating Model - Organizational Structure The shift to cloud services necessitates a redefined organizational structure that adheres to the shared responsibility model. This document provides visual representations of the current organization structure, the transition organization structure, and the target cloud organization structure. Cloud Operating Model - Functions and Roles This document defines cloud-specific functions and roles, outlining their responsibilities in managing and overseeing cloud services' deployment, operation, and optimization. Cloud Operating Model - Processes This document outlines ITIL best-practice processes crucial for maintaining high-quality cloud service delivery and securing cloud environments. These processes should be carefully defined and integrated into the operating model to address shortcomings and improve overall cloud service management capabilities.  Cloud Service Provider Services Comparison Table This ready-made document facilitates the documentation of findings from cloud service provider comparison and readiness assessments.  Cloud Operating Model - Target Cloud Process Reference Model This reference model is used to represent the target cloud process architecture visually. Target Cloud Architecture – Reference Model This diagram provides a high-level representation of the target cloud architecture, serving as a guiding framework for architectural decisions. Cloud Migration Plan and Roadmap The cloud migration plan and the cloud migration roadmap diagram can chart out the cloud migration roadmap for each application.

The service asset and configuration management process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your service asset and configuration management process improvement project. The service asset and configuration management implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. Service Asset and Configuration Management Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map

Ready-made and ready-to-use process documents. Cut out the paperwork and go straight to the job at hand. Based on ITIL Best Practices Concise, Simple, and Practical Tools and Template Guidance Consistent and Complete Incident Management Process:Our content experts have designed and developed the incident management process template using the worlds most widely accepted IT best practices approach. The purpose of incident management is to restore normal service operations as soon as possible and to minimize the adverse impact on business operations. The scope of incident management includes any event that disrupts or could disrupt a service. Based on ITIL Best Practices:The incident management procedure is carefully crafted and contains clear step-by-step process activities based on ITIL best practices. . Concise, Simple, and Practical:Our content experts have worked hard to develop a concise, simple, and practical IT process template. Each IT process template is documented in a simple four-to-six-page double-columned document that is guaranteed to keep people reading and won’t collect dust on a shelf.Tools and Template Guidance:You don’t have to spend time researching the Internet or calling vendors. The tools and template requirements are described in the IT Process Templates. These contain all the information you will need to create specific templates.Consistent and Complete:If you are keen to implement IT best practices and improve your IT processes but do not have the skills, time, or funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself IT Process Templates using the IT best practices guidance.Each IT process template follows the same skeletal structure and has the same number of sections. Each IT process template covers twelve sections essential for processing documentation and completing successful IT process implementation:1. Document History2. Purpose and Scope3. Business Value4. Reference Documents5. Definitions and Abbreviations6. Process Input & Output7. Roles and Responsibilities8. Key Performance Indicators (KPI)9. Critical Success Factors10. Risks11. Procedure Flow Chart12. Procedure Description.Note: The process template also includes guidance and tips for successfully defining and deploying the process.

KEY FEATURES Ready-Made Value Stream Document Comprehensive and Complete Implementation Guidance Tooling Guidance Roles and Responsibilities Easily Customizable Gap Analysis Concise, Simple and Practical Our content experts have developed a comprehensive Agile software development value-stream document incorporating best practices and the Agile Manifesto.Agile software development is the process of frequently and continuously delivering working software through collaborative practices and doing just-enough and just-in-time work in order to respond to change and succeed in a fast-paced and turbulent business environment. Value stream includes contributions (most valuable activities) from multiple IT processes, including activities, skills and competencies, information and automation, tools needed and the required supplier and partner relationships.  The agile software development value stream includes the most valuable activities from processes such as business analysis, business relationship management, testing, release and deployment management etc. READY-MADE VALUE STREAM DOCUMENT TEMPLATE: Don’t have the skills, time or funding to hire consultants to build value-stream documents? Our ready-made and ready-to-use IT value stream documents contains the end-to-end journeys with all activities/steps needed to respond to a demand, in order to co-create value with the consumer. Each value stream document includes activities from multiple practices / processes, including the skills and competencies, information and automation, tools needed and the required supplier and partner relationships. COMPREHENSIVE AND COMPLETE: Each value stream document encapsulates the four dimensions of four dimensions to ensure that a 360-degree view is considered and focus on one area is avoided in order to create high quality products and services which deliver value to customers. The four dimensions include organizations and people, value streams and processes, information and technology and partner and suppliers. The IT best practices value stream document is easy to customize and contains all the sections essential for any value stream documentation. Document History Purpose and Scope Business Value Reference Documents Definitions and Abbreviations Triggers Input & Output Roles and Responsibilities Key Performance Indicators (KPI) Critical Success Factors Risks Automation / Tool Capabilities (New) Key Information Objects (New) Interfaces (New) Suppliers and Partners (New) Value Stream Flow Chart Value Stream Description IMPLEMENTATION GUIDANCE: Don’t know the steps involved, resources required or the critical success factors needed for your value stream implementation? The IT best practices value stream document will serve as an implementation guide.  TOOLING GUIDANCE: Don’t know what tools are required to automate your IT best practice value stream, and don’t have the time or resources to figure it out? You don’t have to spend valuable time researching the Internet or calling vendors. The information and tooling required for your value stream is described in the document and the value-stream map diagram. ROLES & RESPONSIBILITIES: Our IT best practices value-stream document contains a comprehensive list of best-practices based roles and responsibilities needed to create high quality products and services and to deliver value to customers. EASILY CUSTOMIZABLE: The IT best practices value-stream documents contains activities based on IT best practices. To customize the documents to fit your own unique environment, simply add or remove what you want. The documents are sufficiently flexible to fit an organization of any size. The documents are created using commonly available Microsoft Word and Microsoft Visio applications. GAP ANALYSIS: Not familiar with the current value-streams and processes in your IT organization and/or don’t have the time to prepare a gap analysis or audit check list from the beginning? The value streams can be used as a line by-line guide to identify the gap between your current practices and IT best practices.  CONCISE, SIMPLE AND PRACTICAL: How many times have you seen an IT value-stream, process or IT procedure document that failed to attract any interest? Our content experts have worked hard to come up with a value stream document that is concise, simple and practical. Each value-stream is documented in a short double-columned document  guaranteed to keep people reading; they won’t end up collecting dust on a shelf.