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Save time & effort by cutting out the paperwork and going straight to the job at hand with our ready-made and ready-to-use process manuals Our content experts have developed a comprehensive Agile software development process template aligned with the concepts of the Agile Manifesto. Agile software development is the process of frequently and continuously delivering working software through collaborative practices and doing just-enough and just-in-time work in order to respond to change and succeed in a fast-paced and turbulent business environment. The process template includes all activities related to software development, including gathering customer requirements, solution architecture, and designing, building, testing, and deploying working software into the production environment.  All our process templates are easy to customize and contain twelve sections essential for any process documentation. Document History Purpose and Scope Business Value Definitions and Abbreviations Triggers Process Input & Output Roles and Responsibilities Key Performance Indicators (KPI) Critical Success Factors Risks Procedure Flow Chart Procedure Description NOTE: The FREE trial versions are PDF files. The full version includes Microsoft Office files that you can open and edit with any software compatible with Word, Excel, Powerpoint and Visio.

KEY FEATURES Ready-Made Value Stream Document Comprehensive and Complete Implementation Guidance Tooling Guidance Roles and Responsibilities Easily Customizable Gap Analysis Concise, Simple and Practical Our content experts have developed a comprehensive Agile software development value-stream document incorporating best practices and the Agile Manifesto.Agile software development is the process of frequently and continuously delivering working software through collaborative practices and doing just-enough and just-in-time work in order to respond to change and succeed in a fast-paced and turbulent business environment. Value stream includes contributions (most valuable activities) from multiple IT processes, including activities, skills and competencies, information and automation, tools needed and the required supplier and partner relationships.  The agile software development value stream includes the most valuable activities from processes such as business analysis, business relationship management, testing, release and deployment management etc. READY-MADE VALUE STREAM DOCUMENT TEMPLATE: Don’t have the skills, time or funding to hire consultants to build value-stream documents? Our ready-made and ready-to-use IT value stream documents contains the end-to-end journeys with all activities/steps needed to respond to a demand, in order to co-create value with the consumer. Each value stream document includes activities from multiple practices / processes, including the skills and competencies, information and automation, tools needed and the required supplier and partner relationships. COMPREHENSIVE AND COMPLETE: Each value stream document encapsulates the four dimensions of four dimensions to ensure that a 360-degree view is considered and focus on one area is avoided in order to create high quality products and services which deliver value to customers. The four dimensions include organizations and people, value streams and processes, information and technology and partner and suppliers. The IT best practices value stream document is easy to customize and contains all the sections essential for any value stream documentation. Document History Purpose and Scope Business Value Reference Documents Definitions and Abbreviations Triggers Input & Output Roles and Responsibilities Key Performance Indicators (KPI) Critical Success Factors Risks Automation / Tool Capabilities (New) Key Information Objects (New) Interfaces (New) Suppliers and Partners (New) Value Stream Flow Chart Value Stream Description IMPLEMENTATION GUIDANCE: Don’t know the steps involved, resources required or the critical success factors needed for your value stream implementation? The IT best practices value stream document will serve as an implementation guide.  TOOLING GUIDANCE: Don’t know what tools are required to automate your IT best practice value stream, and don’t have the time or resources to figure it out? You don’t have to spend valuable time researching the Internet or calling vendors. The information and tooling required for your value stream is described in the document and the value-stream map diagram. ROLES & RESPONSIBILITIES: Our IT best practices value-stream document contains a comprehensive list of best-practices based roles and responsibilities needed to create high quality products and services and to deliver value to customers. EASILY CUSTOMIZABLE: The IT best practices value-stream documents contains activities based on IT best practices. To customize the documents to fit your own unique environment, simply add or remove what you want. The documents are sufficiently flexible to fit an organization of any size. The documents are created using commonly available Microsoft Word and Microsoft Visio applications. GAP ANALYSIS: Not familiar with the current value-streams and processes in your IT organization and/or don’t have the time to prepare a gap analysis or audit check list from the beginning? The value streams can be used as a line by-line guide to identify the gap between your current practices and IT best practices.  CONCISE, SIMPLE AND PRACTICAL: How many times have you seen an IT value-stream, process or IT procedure document that failed to attract any interest? Our content experts have worked hard to come up with a value stream document that is concise, simple and practical. Each value-stream is documented in a short double-columned document  guaranteed to keep people reading; they won’t end up collecting dust on a shelf.

We have developed a comprehensive process map to show how the IT best practices and DevOps way of working complement each other by displaying the touch points between ITSM, Agile, SDLC, DevOps and other best practices.

The availability management process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your availability management process improvement project. The availability management implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. Availability Management Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map

Ready-made and ready-to-use. Cut out the paperwork and go straight to the job at hand. Based on ITIL Best Practices Concise, Simple, and Practical Tools and Template Guidance Consistent and Complete Availability Management Process:Our content experts have designed and developed the availability management t process template using the worlds most widely accepted IT best practices approach. The purpose of availability management is to ensure that IT services are designed and delivered to conform with the agreed-upon service levels (IT-Business Service Level Agreement) in the most effective and efficient manner. The scope of availability management includes gathering availability requirements, designing, implementation, management, and improving the availability of the IT services and supporting IT infrastructure components (hardware, software, network components, people, and processes). Based on ITIL Best Practices:The availability management procedure is carefully crafted and contains clear step-by-step process activities based on ITIL best practices. Concise, Simple, and Practical:Our content experts have worked hard to develop a concise, simple, and practical IT process template. Each IT process template is documented in a simple four-to-six-page double-columned document that is guaranteed to keep people reading and won’t collect dust on a shelf. Tools and Template Guidance:You don’t have to spend time researching the Internet or calling vendors. The tools and template requirements are described in the IT Process Templates. These contain all the information you will need to create specific templates. Consistent and Complete:If you are keen to implement IT best practices and improve your IT processes but do not have the skills, time, or funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself IT Process Templates using the IT best practices guidance. Each IT process template follows the same skeletal structure and has the same number of sections. Each IT process template covers twelve sections essential for processing documentation and completing successful IT process implementation: Document History Purpose and Scope Business Value Reference Documents Definitions and Abbreviations Process Input & Output Roles and Responsibilities Key Performance Indicators (KPI) Critical Success Factors Risks Procedure Flow Chart Procedure Description. Note: The availability management process template also includes guidance and tips for successfully defining and deploying the availability management process.

The business relationship management process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your business relationship management process improvement project. The business relationship management implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. Business Relationship Management Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map

Ready-made and ready-to-use. Cut out the paperwork and go straight to the job at hand. Based on ITIL Best Practices Concise, Simple, and Practical Tools and Template Guidance Consistent and Complete   Business Relationship Management ProcessOur content experts have designed and developed the business relationship management process template using the worlds most widely accepted IT best practices approach.  The purpose of business relationship management is to understand customers business requirements and to provide services that meet those needs. The scope of business relationship management focuses on the alignment of customers objectives with the activities of the IT service provider, i.e., all interactions that the service provider has with the customer. Based on ITIL Best Practices:The business relationship management procedure is carefully crafted and contains clear step-by-step process activities based on ITIL best practices. . Concise, Simple, and Practical:Our content experts have worked hard to develop a concise, simple, and practical IT process template. Each IT process template is documented in a simple four-to-six-page double-columned document that is guaranteed to keep people reading and won’t collect dust on a shelf. Tools and Template Guidance:You don’t have to spend time researching the Internet or calling vendors. The tools and template requirements are described in the IT Process Templates. These contain all the information you will need to create specific templates. Consistent and Complete:If you are keen to implement IT best practices and improve your IT processes but do not have the skills, time, or funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself IT Process Templates using the IT best practices guidance. Each IT process template follows the same skeletal structure and has the same number of sections. Each IT process template covers twelve sections essential for processing documentation and completing successful IT process implementation: Document History Purpose and Scope Business Value Reference Documents Definitions and Abbreviations Process Input & Output Roles and Responsibilities Key Performance Indicators (KPI) Critical Success Factors Risks Procedure Flow Chart Procedure Description. Note: The process template also includes guidance and tips for successfully defining and deploying the process.

The capacity management process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your capacity management process improvement project. The capacity management implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. Capacity Management Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map

Ready-made and ready-to-use. Cut out the paperwork and go straight to the job at hand. Based on ITIL Best Practices Concise, Simple, and Practical Tools and Template Guidance Consistent and Complete Capacity Management Process:Our content experts have designed and developed the IT best practices capacity management process template using the worlds most widely accepted IT best practices approach. The purpose of capacity management is to ensure that IT services and IT infrastructure components meet the agreed-upon capacity and performance requirements of customers in a cost-effective and timely manner. The scope of capacity management extends across the entire IT service lifecycle and covers all IT services and IT infrastructure components. Based on ITIL Best Practices:The  capacity management procedure is carefully crafted and contains clear step-by-step process activities based on ITIL best practices. . Concise, Simple, and Practical:Our content experts have worked hard to develop a concise, simple, and practical IT process template. Each IT process template is documented in a simple four-to-six-page double-columned document that is guaranteed to keep people reading and won’t collect dust on a shelf. Tools and Template Guidance:You don’t have to spend time researching the Internet or calling vendors. The tools and template requirements are described in the IT Process Templates. These contain all the information you will need to create specific templates. Consistent and Complete:If you are keen to implement IT best practices and improve your IT processes but do not have the skills, time, or funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself IT Process Templates using the IT best practices guidance. Each IT process template follows the same skeletal structure and has the same number of sections. Each IT process template covers twelve sections essential for processing documentation and completing successful IT process implementation: Document History Purpose and Scope Business Value Reference Documents Definitions and Abbreviations Process Input & Output Roles and Responsibilities Key Performance Indicators (KPI) Critical Success Factors Risks Procedure Flow Chart Procedure Description. Note: The process template also includes guidance and tips for successfully defining and deploying the process.

The change management & change evaluation process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your change management & change evaluation process improvement project. The change management & change evaluation  implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. Change Management & Change Evaluation Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map

Ready-made and ready-to-use. Cut out the paperwork and go straight to the job at hand. Based on ITIL Best Practices Concise, Simple, and Practical Tools and Template Guidance Consistent and Complete Change Management ProcessOur content experts have designed and developed the IT best practices change management & change evaluation process templates using the worlds most widely accepted IT best practices approach. The purpose of change management is to manage the process of change (control the change lifecycle) in order to successfully implement changes in the first attempt, with minimum disruption of and impact on IT services. The scope of change management includes all additions, deletions, or modifications to IT services and Configuration Items (CIs) in the live environment. Change Evaluation Process The purpose of change evaluation is to provide a consistent and standardized means of assessing the performance (actual against predicted performance), risks, and business outcomes of a new or changed service and to provide accurate information to assist change management in making a quick decision regarding whether or not to proceed with the change. The scope of change evaluation covers the evaluation of new or changed services before those services are transitioned into the live environment. Based on ITIL Best Practices:The change management & change evaluation procedures are carefully crafted and contains clear step-by-step process activities based on ITIL best practices. . Concise, Simple, and Practical:Our content experts have worked hard to develop a concise, simple, and practical IT process template. Each IT process template is documented in a simple four-to-six-page double-columned document that is guaranteed to keep people reading and won’t collect dust on a shelf. Tools and Template Guidance:You don’t have to spend time researching the Internet or calling vendors. The tools and template requirements are described in the IT Process Templates. These contain all the information you will need to create specific templates. Consistent and Complete:If you are keen to implement IT best practices and improve your IT processes but do not have the skills, time, or funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself IT Process Templates using the IT best practices guidance. Each IT process template follows the same skeletal structure and has the same number of sections. Each IT process template covers twelve sections essential for processing documentation and completing successful IT process implementation: Document History Purpose and Scope Business Value Reference Documents Definitions and Abbreviations Process Input & Output Roles and Responsibilities Key Performance Indicators (KPI) Critical Success Factors Risks Procedure Flow Chart Procedure Description. Note: The process template also includes guidance and tips for successfully defining and deploying the process.

This comprehensive cloud migration strategy template contains all the necessary sections, guidance, and examples to create an actionable plan for migrating an organization's applications and workloads to the cloud. The cloud migration strategy templates complement all other documents in the cloud migration strategy toolkit. The cloud migration strategy templates cover the essential sections and sub-sections. 1. Cloud Objectives 2. Cloud Guiding Principles 3. Current State Assessment   Technology Readiness   Technology Fit   Technology Costs   Technology Analysis 4. Operating Model Readiness   Cloud Service Providers (CSP) Readiness   CSP Services Comparison   CSP Services Evaluation   Summary and Conclusion 5. Target State   Target State Cloud Architecture   Technology Strategy   Target Cloud Operating Model   Cloud Organization Structure   Cloud Roles and Responsibilities   Cloud Process Architecture 6. Cloud Benefits   Financial Analysis   Cloud Migration Risks 7. Cloud Migration Plan and Roadmap NOTE: The FREE trial versions are PDF files. The full version includes Microsoft Office files that you can open and edit with any software compatible with Word, Excel, Powerpoint and Visio.

Contains everything you need to guide you through the intricacies of cloud migration strategy formulation. Quickly boost your knowledge Customizable and scalable Comprehensive cloud migration strategy template Step-by-step instructions and guidance Gain access to 11 essential resources Complete set of documents, templates, and reference models Quickly Boost your knowledge: You don't need to be an expert to formulate a comprehensive cloud migration strategy. The toolkit is carefully designed and developed to quickly boost your knowledge of what needs to be done to formulate and execute a cloud migration strategy. With our toolkit, you gain access to 11 invaluable resources and expert guidance to boost your knowledge, navigate the intricacies of cloud migration with confidence, and achieve project Success. Customizable and Scalable: Our cloud migration strategy toolkit is both customizable and scalable and recognizes the unique needs of organizations across various industries. Tailor it to your specific requirements and scale it to suit any organization's size or industry niche. Comprehensive Cloud Migration Strategy Template: This comprehensive cloud migration strategy template contains all the necessary sections, guidance, and examples to create an actionable plan for migrating an organization's applications and workloads to the cloud. The cloud migration strategy templates complement all other documents in the cloud migration strategy toolkit. The cloud migration strategy templates cover the essential sections and sub-sections. 1. Cloud Objectives 2. Cloud Guiding Principles 3. Current State Assessment   Technology Readiness   Technology Fit   Technology Costs   Technology Analysis 4. Operating Model Readiness   Cloud Service Providers (CSP) Readiness   CSP Services Comparison   CSP Services Evaluation   Summary and Conclusion 5. Target State   Target State Cloud Architecture   Technology Strategy   Target Cloud Operating Model   Cloud Organization Structure   Cloud Roles and Responsibilities   Cloud Process Architecture 6. Cloud Benefits   Financial Analysis   Cloud Migration Risks 7. Cloud Migration Plan and Roadmap Step-by-Step Instructions and Guidance: The toolkit includes the 5-step cloud migration strategy process. The cloud migration strategy process is a systematic 5-step approach to formulating a cloud strategy. The step-by-step cloud strategy process looks at everything from defining the organizations' cloud objectives, assessing the current state and the readiness to move to the cloud, designing the target state, understanding the cloud benefits, and formulating a cloud migration plan and roadmap. The 5-step cloud migration strategy process: Define the organization's cloud objectives and desired outcomes from migrating to the cloud. Assess the current state of the organization's technology and operating model to determine its readiness for migration to the cloud. Design the target state cloud architecture and cloud operating model. Identify the potential benefits the organization can expect from adopting cloud computing services. Formulate a cloud migration plan and roadmap that outlines the specific activities and timeline for the successful execution of the migration. Complete set of Documents, Templates, and Reference Models The cloud migration strategy toolkit comprises eleven essential resources, including documents, templates, worksheets, reference models, and step-by-step instructions, carefully designed to simplify your cloud migration journey. Cloud Migration Strategy Template  This document contains all the necessary sections and guidance to create an actionable plan for migrating an organization's applications and workloads to the cloud. Key sections in the cloud migration template include cloud objectives, current state assessment (technology readiness and operating model readiness), target state assessment, cloud benefits and risks, and cloud migration plan and roadmap. Cloud Migration Strategy Process The 5-step cloud migration strategy process describes step-by-step instructions on formulating a cloud strategy for organizations of all sizes, whether small, medium, or large. The cloud strategy process looks at everything from defining the organizations' cloud objectives, assessing the current state and the readiness to move to the cloud, designing the target state, understanding the cloud benefits, and formulating a cloud migration plan and roadmap. Cloud Migration Master Data Sheet The cloud migration master data worksheet captures over 100 critical pieces of information and is a repository for essential application information. The worksheet is organized into four distinct sheets (tabs) with clear examples, covering: Current state Target state TCO & ROI calculation Migration planning Cloud Business Application Capability Reference Model This reference model aids in categorizing and grouping applications into business capabilities, enabling the identification of capabilities not currently served by the existing application and technology landscape. Cloud Operating Model - Organizational Structure The shift to cloud services necessitates a redefined organizational structure that adheres to the shared responsibility model. This document provides visual representations of the current organization structure, the transition organization structure, and the target cloud organization structure. Cloud Operating Model - Functions and Roles This document defines cloud-specific functions and roles, outlining their responsibilities in managing and overseeing cloud services' deployment, operation, and optimization. Cloud Operating Model - Processes This document outlines ITIL best-practice processes crucial for maintaining high-quality cloud service delivery and securing cloud environments. These processes should be carefully defined and integrated into the operating model to address shortcomings and improve overall cloud service management capabilities.  Cloud Service Provider Services Comparison Table This ready-made document facilitates the documentation of findings from cloud service provider comparison and readiness assessments.  Cloud Operating Model - Target Cloud Process Reference Model This reference model is used to represent the target cloud process architecture visually. Target Cloud Architecture – Reference Model This diagram provides a high-level representation of the target cloud architecture, serving as a guiding framework for architectural decisions. Cloud Migration Plan and Roadmap The cloud migration plan and the cloud migration roadmap diagram can chart out the cloud migration roadmap for each application.

The continual service improvement process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your continual service improvement  process improvement project. The continual service improvement  implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. Continual Service Improvement Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map