Concise, Simple and Practical ITIL Implementation Guidance Understand Key ITIL Processes Tools and Template Guidance	Consistent & Complete Training & Awareness Customize Easily GAP Analysis or Audit
"Fast-track your ITIL implementation by cutting out the paperwork and going straight to the job at hand"
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Concise, Simple and Practical:

How many times have you seen an it process or procedure document that failed to attract any interest?

Our content experts have worked hard to come up with an it process document that is concise, simple and practical. Each ITIL process template is documented in a simple three-page double-columned document that is guaranteed to keep people reading and won't end up collecting dust on a shelf.

ITIL Implementation Guidance:

Don't know the steps involved, resources required or the critical success factors needed for your ITIL process implementation?

The ITIL Process Template, Document and Guide will serve as an ITIL implementation guide. The ITIL process template contains the 10 areas that are key for any ITIL implementation with complete documentation.

Understand Key ITIL Processes:

Don't understand ITIL and don't want to read hundreds of pages of OGC and ITIL books?

Use the ITIL Process Template, Document and Guide to understand the key ITIL concepts. It is easier than reading stacks of OGC books and cheaper than taking ITIL training. We have clearly and completely summarized in a practical way all the ITIL service support and service delivery concepts in this concise three-page double-columned (approx 6 page) document.

Tools and Template Guidance:

Don't know what tools and templates are required for an it process improvement project and don't have the time or resources to figure it out?

You don't have to spend valuable time researching the Internet or calling vendors. The tool and itil templates requirements are described in the ITIL Process Templates, Document and Guide in the form of NOTES. These contain all the information you will need to customize tools and create itil templates.

Consistent and Complete:

If you are keen to implement ITIL in your organization but do not have the skills, time or the funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself ITIL Process Template, Document and Guide using the world-standard ITIL Service Support and Service Delivery best practices.

Each ITIL Process Template, Document and Guide follows the same skeletal structure and has the same number of sections.

Each itil process template covers ten sections essential for processing documentation and completing successful ITIL implementation:

1. Document History
2. Purpose and Scope
3. Customer Needs
4. Reference Documents
5. Definitions and Abbreviations
6. Process Input & Output
7. Roles and Responsibilities
8. Key Performance Indicators (KPI)
9. Critical Success Factors
10. Procedure Flow Chart
11. Procedure Description.

Training and Awareness:

Need to provide just-in-time training (at implementation time), not just training that people will forget once they finish their training?

The ITIL Process Templates, Document and Guide can be used in ITIL introduction training and awareness programs. It can be used to prepare training slides or use it as-it-is and walk through the process step-by-step. Training people just before ITIL implementation provides them with all the background information required for a successful implementation.

Customize Easily:

The ITIL Process Template, Document and Guide contains clear step-by-step summaries of ITIL best practices. To customize the templates to fit your own unique environment, simply add or remove what you want. The documents are sufficiently flexible to fit an organization of any size.

The documents are created using commonly available Microsoft Word and Microsoft Visio applications.

GAP Analysis or Audit:

Not familiar with the current practices and it processes in your IT organization and/or don't have the time to prepare a gap analysis or audit check list from the beginning?

The ITIL Process Template, Document and Guide can be used as a line by-line guide to identify the GAP between your current practices and ITIL best practices.

Need to monitor and control your it processes? Use the ITIL Best practices process templates as an audit check list to identify it process compliance and make improvements.

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